You can temporarily block your account to help keep your money safe. Once your account is blocked, transfers, airtime purchases, bill payments, cardless debits, and other outgoing transactions will be restricted until the block is removed.
Good to know: Blocking your account is temporary. It does not close your Kuda account.
If you can access the Kuda app
Blocking your account takes just a few taps:
Open the Kuda app.
Tap More.
Tap Account Details.
Select Block Account.
Follow the on screen instructions.
Your account will be blocked immediately.
If your phone is lost or stolen
No access to the app? No problem.
Use the Kuda Self Help Page from another trusted device to temporarily block your account.
Here's How To Do This:
1. Go to selfhelp.kuda.com
2. Tap on Block My Account.
3. Sign in to your Kuda account.
4. Tap the account you want to block.
5. Tap Continue.
6. Tap Block Account.
Blocking your account will restrict:
Transfers
Airtime purchases
Bill payments
Cardless debits
Other outgoing transactions
If you can't use the Self Help Page, you can also contact Kuda by:
Email: [email protected]
Phone: 0700022555832
How to unblock your account
Recovered your phone or confirmed your account is safe?
You can request to remove the restriction through [email protected] or an in-app chat.
For your security, we'll ask you to verify your identity before restoring full access to your account.
Need help?
If you believe someone has accessed your account without your permission, block your account as soon as possible and contact our Support team. Acting quickly helps us protect your account and investigate any suspicious activity.