Frequently Asked Questions
1. How do I buy an eSIM
Open the Kuda app
Select "Pay"
Choose "eSIM"
Pick your region and data plan
Enter your transaction PIN
2. What account tier supports eSIM purchases?
All account tiers
3. What is an eSIM?
A virtual SIM built into devices that lets you activate your mobile data plan without needing a physical SIM card.
4. What is the difference between an eSIM and a physical SIM?
eSIM = virtual; physical SIM = physical
5. Can I use my eSIM data along with my physical SIM data?
Yes, if your device supports dual SIM technology.
6. How do I activate my eSIM on my device?
After buying the eSIM, you'll receive activation codes via email. Check the document shared for steps to activate it on Android and iOS.
7. Is my eSIM usable for voice calls or SMS, or is it data-only?
It is data-only. You can use it for calls on apps like WhatsApp and FaceTime.
8. How do I check my data usage and remaining balance?
The eSIM provider will send you messages about your data usage.
9. How do I top up or buy more data for my eSIM?
eSIMs are sold in packages and can't be recharged like regular SIMs. Once you use your current data package, you'll need to buy a new one.
10. What happens if I run out of data while traveling? Can I recharge?
eSIMs are sold in packages and can't be recharged like regular SIMs. After using your current data package, you'll need to purchase a new one.
11. Is my eSIM usable for voice calls or SMS, or is it data-only?
The eSIM is data-only.
12. How do I check my data usage and remaining balance?
You can track your eSIM data usage in your device’s settings. Network carriers will also send SMS reminders when your data package is below 10%, if you've run out of data, or if your data is expiring soon.
13. Can I use the eSIM to roam in remote or rural areas?
Yes, as long as the area is within the country you selected when purchasing the eSIM.
14. Can I transfer my eSIM to a new phone if I change devices?
No, you will need to buy a new eSIM to switch devices.