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Transaction issues

I’m have issues with my transaction pin, what can I do right now

someone sent money to my kuda account over 5 hours ago and I'm yet to received the money and u have make complain about several times today yet no positive changes
Money was sent to my account twice I haven’t gotten #380 the other is #1000
Please I am having issue Sens yesterday payment not receiving why Sens yesterday like seriously am very upset with this application
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