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Transaction issues

I’m have issues with my transaction pin, what can I do right now

someone sent money to my kuda account over 5 hours ago and I'm yet to received the money and u have make complain about several times today yet no positive changes
Money was sent to my account twice I haven’t gotten #380 the other is #1000
Please I am having issue Sens yesterday payment not receiving why Sens yesterday like seriously am very upset with this application
I have issues on transaction I sent 3000 on 27/09/2023 two time and the money was deducted from my bank account and the receiver did not receive the money,,, and the money receipt is not showing on my account history,,, I have complained this over 48 hours now and it’s has not been resolved 
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