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Failed pos transaction

I was debited and the transaction is not successful  You suppose to have refund my money since a day before yesterday, did you want me to quit using kuda ?

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It's been over 2 weeks now since this transaction has been debited yet, but they refuse to refund back the money to my account I'm so disappointed honestly.

I transferred money to my Kuda bank through POS and I didn't get the money or alert or Refund. What is happening, please? 

I was debited and transaction wasn’t successful kindly refund my money 
I used my card and the transaction failed but I was debited #16,500…… kindly return my money please 
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