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Unsuccessful transfer to my kuda account

I made a transfer from my Bank acct to my kuda account so I was debited and it will it wasn't credited to my kuda account and I was debited I called the bank the play my complaints I was told that the transaction was successful until now I haven't seen anything on my shoulder account so please you guys should do something about it this transaction happened on the 27th of March as of 8 p.m.
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