Life happens. Numbers change. We get it. Here's how to update yours in the app.
Before You Start (The Simple Stuff)
You can do this yourself if:
Your BVN is connected to your Kuda account
Your new number is the same one on your BVN
That number isn't already being used on another Kuda account
Quick Check ✅
Make sure:
You've updated your Kuda app
Your new SIM is active and can get texts
The new number isn't already on another Kuda account
You're in a bright spot (you'll need to take a quick selfie video)
Can You Do This in the App?
Yes, if:
Your BVN is linked
The new number matches your BVN record
The number isn't tied to another Kuda account
No (you'll need to chat with us) if:
You're a Tier 1 customer who signed up with NIN
Just reach out to us on the app. We'll help you out.
Steps to Change Your Number
Open the Kuda app
Tap your profile picture
Select Phone Number
Tap Continue (if your BVN matches)
Type in your new phone number
Enter the OTP sent to that number
Record a short selfie video
Tap Submit
A Note on OTP
You'll only get an OTP if:
The new number matches your BVN
The number isn't already linked to another Kuda account
What Happens Next?
We'll review your request
You'll get a notification once it's approved or rejected
We'll message you by email and in-app
Tips to Avoid Issues
Double-check the number before you submit
Keep your phone close for the OTP
If you see "number already in use", try a different number
For the selfie video:
Face a light source (sunlight is perfect)
Keep your face fully in the frame
No hats, no filters, no funny business
FAQs
Will my number update immediately?
No. It updates after we review and approve it. This takes between 1-3 mins if everything checks out.
Can I change my number without a BVN?
Not on your own. Just message us on the app.
I signed up with NIN. Can I use this?
Not yet. But you can reach out to us and we'll sort you out if your new number is on your NIN.
Need Help?
Talk to us on the Kuda app.
Select More or the message icon
Then tap Get Help.
From there, you can:
Tap Call Us to see our contact centre number — 0700 0225 55832
(Monday to Friday, 8am – 7pm | Weekends, 8am – 5pm)
Tap Chat With Us to send us a message right in the app
You can also email us at [email protected].
We're here to help.