Your email is important because it’s how we send updates, alerts, and security notifications. If you need to change it, you can do that directly in the Kuda app in a few simple steps.
Before you start
Make sure you have access to the new email address you want to use, as a verification code will be sent there.
You’ll also need to be on the latest version of the Kuda app before making this request.
How to update your email
Open the Kuda app and tap Profile
Tap your current email address
Enter your new email address and tap Continue
Check your inbox for the verification code and enter it in the app
Complete the face capture step to confirm your identity
Once verified, your email will be updated within 24 hours, and notifications will be sent to both your old and new email addresses
Important things to know
You can only change your email address once every 6 months, so ensure the new email is one you have full access to
The new email address must not already be linked to another Kuda account
If you have a passkey, you need to revoke it before proceeding. It will be revoked automatically once your new email is approved and updated on your account
Notifications will be sent to both your old and new email addresses once the update is complete
If you did not make this request, you can cancel it directly in the app. After cancelling, log back in and update your password and transaction PIN immediately to keep your account secure
Need help? Chat with us in the app or contact us at [email protected]