To upgrade your Kuda account to Tier 3, you’ll need to upload a document that shows your home address and complete the address verification steps in the app.
Why am I seeing this error?
You may see the message “The document you uploaded doesn’t look like a [document type]. Please, check” if the file you upload doesn’t match the type of document you selected.
For example, if you select Waste Bill but upload an electricity bill, we may reject the upload.
Checking your document at this stage helps you correct it before continuing with your Tier 3 upgrade.
What should I do?
Check the document type you selected.
Tap Try Again and upload a document that matches your selection. For example, upload a waste bill if you selected Waste Bill.
If you want to use a different document, go back and select the matching document type before uploading it.
Make sure your document clearly shows the home address you want to verify.
Once your document is accepted, tap Next and follow the remaining address verification steps.
You can tap “Tap here” on the upload screen to see a sample of the document you’ve selected.
How can I avoid another rejection?
Before uploading, check that:
The document matches the type you selected.
Your home address is clearly visible and matches the address you’re submitting for verification.
The image is clear, not blurry, and nothing is covering the details.
The document meets the requirements shown in the sample on your screen.
What if I’ve reached the upload attempt limit?
You have five proof-of-address upload attempts every 24 hours. If you reach the limit, wait before trying again. Check the document type and file carefully before your next attempt.
If the correct document keeps getting rejected, contact us through the Kuda app for help.