What is Safety Mode?
Safety Mode is a security feature that helps keep your money safe if someone tries to access your account from a new device.
Why is it important?
If you log in from a new phone or tablet, Safety Mode will turn on automatically to protect your account.
What happens in Safety Mode?
When Safety Mode is on, you’ll need to enter a One-Time Password (OTP) sent to your phone after using your PIN or fingerprint to:
Make a payment
Order a card (physical or virtual)
View your card details
This extra step lasts for only 72 hours (3 days). After that, things go back to normal — just your PIN or fingerprint.
What you can’t do in Safety Mode:
You can’t change your Transaction PIN
What you can still do:
Transfer up to ₦50,000 per day and transaction
Buy airtime or pay bills up to ₦10,000 per day and transaction
Use your Kuda card freely, with no spending limits! (Safety Mode won’t block transactions)
How to turn off Safety Mode:
You can:
Wait 72 hours – it will turn off by itself
Complete 10 transactions within the safety mode limit in one day. Safety mode will turn off automatically when you make the 11th transaction.
Or reach out to us:
Chat with us in the app
Email: [email protected]
Call: 0700022555832
(We’re here from 8 am–7 pm on weekdays and 8 am–5 pm on weekends)