What is Safety Mode?
Safety Mode is a security feature that helps keep your money safe if someone tries to access your account from a new device.
Why is it important?
If you log in from a new phone or tablet, Safety Mode will turn on automatically to protect your account.
What happens in Safety Mode?
When Safety Mode is on, you’ll need to enter a One-Time Password (OTP) sent to your phone after using your PIN or fingerprint to:
Make a payment
Order a card (physical or virtual)
View your card details
This extra step lasts for only 72 hours (3 days). After that, things go back to normal — just your PIN or fingerprint.
What you can’t do in Safety Mode:
You can’t change your Transaction PIN
What you can still do:
Transfer up to ₦50,000 per day and transaction
Buy airtime or pay bills up to ₦10,000 per day and transaction
Use your Kuda card freely, with no spending limits! (Safety Mode won’t block transactions)
How to turn off Safety Mode:
You can:
Wait 72 hours – it will turn off by itself
Or reach out to us:
Chat with us in the app
Email: [email protected]
Call: 0700022555832
(We’re here from 8 am–7 pm on weekdays and 8 am–5 pm on weekends)