A CBN requirement for accounts on Tier 3 is that they must be linked to a verified house address.
This requirement is for the security of your account, and it applies to everyone whose account is on Tier 3 even if they’ve previously linked their house address. We’re sorry about the inconvenience.
To get your house address verified:
Sign in to your Kuda app, then tap Update Your Address.
Follow the guide that pops up on your Kuda app to link your house address to your Kuda account and upload your proof of address.
When you link your address and upload your proof of address, this is what we’ll do:
We'll review your proof of address
If the details on the proof of address match the address you've linked to your account, we'll send a verification agent to the address to confirm that you live there.
Our verification agent will ask anyone that they find at the address if they know you by your full name and if you live at the address.
To guarantee that our verification agent confirms your address:
Please, tell your co-tenants, neighbours, and/or security guard to look out for our verification agents in case you're not around at the time of verification.
And make sure that anyone who might be around at the time of verification knows your full name (first name and surname).